Queue systems in Denmark — how to choose
A queue system makes sure customers are served in the right order without feeling their time is wasted. Today there are three kinds: the classic ticket number system with paper tickets, electronic queue management with terminals and screens, and digital queue systems where the customer uses their own phone. Here is an honest look at all three.
1. The classic ticket number system
The customer takes a number from a dispenser, and a display shows who is next.
- Familiar to everyone, needs no phone
- Paper, and a steady supply of ticket rolls
- The customer has to stay in the room so as not to miss their turn
- No data on waiting times or busy hours
2. Electronic queue management
Wireless or touch-screen ticket terminals, screens, calling to counters and statistics. Used by hospitals, municipalities and larger chains.
- Many features, reports and integrations
- Hardware to buy, installation, and often a service agreement
- Larger systems are usually priced on request
3. Digital queue system (QR code and browser)
The customer scans a QR code, joins the queue on their phone and is told when it is time. Staff serve from a phone, tablet or PC.
- No hardware or paper — up and running in minutes
- Customers can wait in the car, at a café or at home
- Live wait times and notifications
- The shop needs an internet connection
- Customers without a smartphone need help at the counter (in Qjume, staff add them as a walk-in)
What does a queue system cost in Denmark?
| Supplier | Type | Price |
|---|---|---|
| Ikast Etiket | Paper ticket numbers, rolls of 1,000 | 162.50 kr incl. VAT each |
| VX3 startsæt (Retailonline) | Ticket system: dispenser, display and tickets | 2,999 kr excl. VAT |
| CTcoin EWQ-100 | Wireless electronic queue management with reports | 19,995 kr excl. VAT, plus tickets and displays |
| Visual Display | Electronic and virtual queue systems, also for hire | On request |
| Qmatic | Large system: kiosks, screens, booking and cloud | On request |
| Waitwhile | Digital waitlist and booking (US) | Free up to 50 visits/month, then from $31/month |
| Qminder | Digital queue system for larger organisations | From $869/month |
| Qjume | Digital QR queue system, no app or hardware | Free for 1000 served customers, then 100 kr/month excl. VAT |
Prices from each supplier’s own website, checked 16 October 2026. They may have changed since — always check the current price with the supplier.
Which queue system suits you?
- Hospital or municipality with many counters and integration needs: a larger electronic system may be the right choice.
- Shop, clinic, pharmacy, hairdresser, vet, bike workshop or pop-up: a digital queue system does the same job for a fraction of the price.
- Want to get rid of paper and crowding in the waiting room: go digital.
Qjume — the affordable digital queue system
Qjume is made in Denmark and replaces the ticket number system with a QR code. Free for the first 1000 served customers, then 100 kr a month excluding VAT — with no hardware.
Frequently asked questions about queue systems
What does a queue system cost?
A classic ticket number system costs from about 3,000 kr excluding VAT for dispenser and display, plus ticket rolls. Electronic systems cost considerably more, and larger ones are priced on request. A digital queue system like Qjume is free for the first 1000 served customers and then costs 100 kr a month excluding VAT.
Do customers need to download an app?
No. The customer scans the QR code and joins the queue in the browser — without logging in.
What about customers without a smartphone?
Staff can add them to the queue at the counter, so everyone stands in the same queue.
What happens if the internet goes down?
The staff device keeps serving, and new sign-ups pause until the connection is back.
Can I have several queues and tills?
Yes — for example one queue for prescriptions and one for advice, each with several tills.